DEPOSITS /CANCELLATION POLICY/CONDITIONS OF BOOKINGS
BOOKINGS
Accommodation Rimini by the River – Noosa holds all deposits and guests funds in an audited Trust Account (as required under the Queensland Property Agents and Motor Dealers Act 2000).
A minimum of $330 deposit is required to secure each booking of 2 or more nights. The Deposit may increase at manager’s discretion dependent upon the monetary amount and length of booking.
Note: If you are booking an apartment for one night only full payment is required and a no cancellation and no refund policy applies.
Deposits may be paid via cash, Cheque, direct debit or credit card (unfortunately we are unable to accept Amex or Diners Cards).
Upon receipt of your deposit your booking will be processed. We will then post and or email you a booking Confirmation Letter and a Trust Account receipt for your deposit. A booking is not confirmed until such time as a deposit has been received by Accommodation Rimini by the River – Noosa.
The Balance due on your account is payable upon arrival if you are arriving during office hours Mon- Fri opened till 5pm Sat open till 3pm Sun open till 12noon.
If you are arriving outside of office hours the remaining balance will be deducted from the credit card provided and the receipt will be in your arrival pack with you keys.
CANCELLATION POLICY
Accommodation Rimini by the River – Noosa adopts the following practices when dealing with the cancellation of holiday bookings;
In the event of the guest desiring to cancel their booking, a refund of the deposit, less an administration/handling fee of $175 will only be made if;
· More than 28 days cancellation notice is given
The administrative fee of $175 covers the cost of processing the booking, receipting and banking the funds, cancelling the booking from our systems, raising the refund Cheque, mailing the refund Cheque with a covering letter and meeting bank charges.
If booking is cancelled inside the 28 day period the full deposit is forfeited with and no refund will be issued however the guest can request we can hold the deposit over and move the booking to another date with a new booking date within 6 months of original booking.
Please note full payment on the day of arrival is taken and occupancy starts and finishes on the dates shown on the trust account receipt. All refunds are at the discretion of management should the guest terminate early or change booking from dates shown on the receipt.
CONDITIONS OF BOOKING AND OCCUPANCY
All bookings made with Accommodation Rimini by the River – Noosa are made under the following terms and conditions;
· Please check your trust account receipt and contact our office immediately should there be any discrepancy.
· If payment is made by Cheque the receipt is issued subject to such Cheque being cleared. There will be a fee payable for dishonored or represented cheques.
· Please read the conditions of letting as any departure from same permits the owner or agent to refuse key, amend rent of premises or immediately terminate the tenancy.
